The European winners of the 2024 GuestRevu GREAT Awards were announced at Tapa Tapa Bar during the WTM London Gala Night.
Tonight, the European, American and Asia Pacific winners of the 2024 GuestRevu GREAT Awards were announced during a lively celebration at Tapa Tapa Bar, coinciding with the lively atmosphere at WTM London. In partnership with our sponsors Hop, HOSPA and Standen University South Africa, the event brings together hoteliers, industry leaders and hospitality innovators from around the world.
The 2024 GuestRevu GREAT Awards recognize hotels that deliver an exceptional guest experience—and prove it through reviews—with more than 700 entries from 55 countries. The awards analyzed more than 75,000 guest reviews, leveraging the free version of GuestRevu's award-winning reputation management product, GuestRevu LITEcollect and examine data from Google (24.5% of the total), TripAdvisor (13.8%) and Booking.com (61.7%). Entrants who met the review threshold scored an impressive 87% on average Shortlisted properties reaching the 90% range – a testament to the extraordinary dedication of these hoteliers.
Dr. Wouter Hensens, Executive Dean of Stenden South Africa, a respected authority in hospitality management and data science, oversees data analytics. His expertise ensures that the award's rigorous standards are maintained, resulting in objective insights that highlight the achievements of this year's recipients.
The evening's program included a special industry panel discussion moderated by Sharon Smith, COO of Hop Software; Chris Alexandre, CEO and Founder of GuestRevu; Dr. Walter Hansens; and Jane Pendlebury, CEO of HOSPA. Together they discussed the awards results and shared practical insights into managing online reputation and enhancing guest experience. Their perspective highlights the important role that reputation plays in today’s hospitality landscape, providing hoteliers with actionable strategies for increasing guest engagement and loyalty.
2024 Grand Prize Winner
GREATest Americas and Asia Pacific < 50 rooms
Craigress Manor Bed and Breakfast
50+ GREATest rooms in the Americas and Asia Pacific
Banchan Phu Quoc Hotel
Europe's greatest food and drink companies
plow and flail
Best service in Europe
london oscar
Best room quality in Europe
Belmore Court Motel
Europe's cleanest environment
london oscar
Europe GREATest <20 rooms
Haven Cottage Bed and Breakfast
Europe GREATest 20 – 49 rooms
london oscar
Europe GREATest 50 – 99 rooms
Hotel Kronwell Brasov
100+ GREATest rooms in Europe
Cosmo Hotel Brasov
The GuestRevu GREAT Awards not only celebrate achievements but also inspire the industry to reach new heights of excellence. It is a platform that recognizes those who go above and beyond, setting a shining example for others in the hospitality industry.
“As we celebrate the conclusion of this wonderful event, we would like to extend our heartfelt congratulations to all the winners and thank you to everyone who made the GuestRevu GREAT Awards such a success!” said Chris Alexander.
As the European winners receive their awards, there is also excitement around the upcoming awards ceremony in Cape Town in January, which will showcase the African winners and celebrate hospitality excellence across the continent.
For the full list of European winners and more details about the awards, please visit GuestRevu Awards website.
About GuestRevu
GuestRevu helps hotel professionals listen to, learn from, and monetize their guests, allowing them to harness the power of guest data to build lasting loyalty and grow revenue. GuestRevu's mission is to provide hotel professionals with award-winning tools they can use every day to develop a guest-centric culture, optimize the guest experience and business operations, and ultimately grow revenue through online surveys and reputation management. GuestRevu offers local support in South Africa and the UK and is a Tripadvisor Platinum Review Partner.
About Standen University
standen south africa It is a private higher education institution and the international campus of NHL Standen University of Applied Sciences in the Netherlands. It is renowned for delivering quality higher education to the African market and serving as a strong catalyst for the surrounding community, while providing internationalization opportunities to hundreds of European students each year. Its BCom Hospitality Management course enjoys benchmark status on the continent, while its BBA Disaster Relief Management course creates a unique pathway to provide the disaster management sector with much-needed professionals who can hit the ground running. Standen South Africa’s credo of “Unleashing Potential” is evident in the extraordinary career paths of its graduates.
About Hosper
Hosper The association helps professional leaders in the hospitality industry develop their careers and networks, and stay informed about the latest industry trends and developments. HOSPA offers a wide and growing range of opportunities for members, from web conferences and webinars discussing specific topics to extensive professional development programs and the latest industry data disseminated through a variety of media.
About Hope
Jump is a cloud-based property management solution for the hospitality industry, including independent hotels, hotel groups and self-catering accommodation, and offers solutions globally, Hop offers a channel manager, commission-free booking engine, property management tools such as Housekeeping module, real-time revenue management, event management, CRM and many other hotel service integrations such as Epos, lock, TV and accounting software
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